Refund policy

Return & Refund Policy

At Cosmo Jewels, we take great care to ensure that every order is securely packed and reaches you in perfect condition. In the unlikely event that your jewellery arrives broken or damaged, we are here to assist you.

7-Day Return & Refund Policy

We accept returns and refunds only for products that arrive broken or damaged upon delivery.

To be eligible for a return or refund:

  • You must contact us within 7 days of receiving your order.

  • The product must be in its original condition and packaging.

  • You must provide clear photos and/or videos showing the damage.

  • The product may need to be returned to Cosmo Jewels for inspection before a refund or replacement is approved.

  • Once the returned product is received and inspected, our team will confirm whether the request qualifies for a refund or replacement.

Unboxing Video — Highly Recommended

We strongly recommend recording a continuous, uninterrupted unboxing video when opening your Cosmo Jewels package.

An unboxing video helps us verify the condition of the package and jewellery at the time of delivery and can help us resolve damage-related claims faster and more efficiently.

The video should clearly show:

  1. The sealed package before opening.

  2. The package being opened.

  3. The jewellery and its condition immediately after opening.

An unboxing video is highly recommended but not mandatory for submitting a return or refund request.

Items Not Eligible for Return or Refund

Returns and refunds are accepted only for products that arrive broken or damaged.

The following are not eligible for return or refund:

  • Change-of-mind purchases

  • Incorrect product selection

  • Incorrect size or preference

  • Accidental damage after delivery

  • Damage caused by misuse or improper handling

  • Damage caused by failure to follow product care instructions

  • Normal wear and tear

  • Products that have been altered, modified, or repaired after delivery

Refund Processing

If your return request is approved, you will be provided with instructions for returning the product.

Once the returned product has been received and inspected, an approved refund will be processed within 5–7 business days.

Refunds will be issued to the original payment method used for the purchase. The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

If a replacement is approved instead of a refund, Cosmo Jewels will arrange the replacement after the returned product has been received and verified.

Return Shipping

If a product is confirmed to have arrived broken or damaged, Cosmo Jewels will provide instructions regarding the return shipping process.

For returns that do not qualify under this policy, the customer may be responsible for any applicable return shipping costs.

Order Cancellation

Orders may be cancelled within 24 hours of placing the order, provided the order has not already been dispatched.

To request a cancellation, please contact our customer support team as soon as possible with your order number.

Once an order has been dispatched, it cannot be cancelled and will be subject to the applicable terms of our 7-Day Return & Refund Policy.

How to Request a Return or Refund

To request a return, refund, or replacement for an eligible damaged product, please contact our customer support team within 7 days of receiving your order.

Please provide:

  • Your order number

  • Clear photos and/or videos of the damaged product

  • A brief description of the issue

  • Your preferred resolution, where applicable — refund or replacement

Contact Us

Phone / WhatsApp: +91 88795 46252
Email: support@cosmojewels.com

Our team will review your request and, where applicable, provide instructions for returning the product.

Review & Approval

All return, refund, and replacement requests are subject to verification by Cosmo Jewels.

We reserve the right to inspect the returned product and determine whether the reported damage qualifies under this policy before approving a refund or replacement.

This policy applies to purchases made through the Cosmo Jewels website.