Shipping & Delivery Policy

Last Updated: September 2026

At Cosmo Jewels, we carefully pack every order to ensure your jewellery reaches you safely and securely.

Order Processing

Orders are generally processed and dispatched within 1–3 business days after the order is successfully placed and payment is confirmed.

Once your order has been dispatched, you will receive the relevant shipping/tracking details so you can follow your package.

Delivery Timeline

For deliveries within India, orders are generally delivered within 3–7 business days after dispatch.

Delivery times may vary depending on your location, courier availability, weather conditions, holidays and other circumstances beyond our control.

Remote and difficult-to-service locations may require additional delivery time.

Shipping Charges

Applicable shipping charges, if any, will be clearly displayed during checkout before you complete your purchase.

Any promotional free-shipping offers will be subject to the terms mentioned at the time of the offer.

Order Tracking

Once your order has been shipped, tracking information will be shared with you where available.

Please ensure that the mobile number, email address and delivery address provided during checkout are accurate.

Delivery Delays

While we work with reliable courier partners, Cosmo Jewels cannot guarantee delivery on a specific date.

Delays may occasionally occur due to:

Courier or logistics issues
Weather conditions
Public holidays
Incorrect or incomplete address information
Unforeseen circumstances
Events beyond our reasonable control

We appreciate your patience in such situations.

Incorrect Address

Please carefully check your shipping details before placing your order.

If an order is returned to us because of an incorrect, incomplete or unreachable delivery address, additional shipping charges may apply for reshipping the order.

Damaged Packages

If your package appears visibly damaged or tampered with upon delivery, please record an unboxing video while opening the package.

An unboxing video helps us verify any transit-related damage and allows us to resolve the issue faster.

For damaged products, please refer to our Return & Refund Policy.

International Shipping

At present, our shipping policy applies primarily to deliveries within India. International shipping, where available, may be subject to additional shipping charges, customs duties, taxes and delivery timelines.

Any applicable international shipping terms will be communicated before the order is confirmed.